#A

        ,,,! BRAILLI/S F.DA;N,'
              "33333333333
    ,,,ADVOCAT+ = BRL 9 ! WID] _W,'
  ,MAT!W ,HORSPOOL3 ,? EPISODE ( ,BRLCA/
,EXTRA IS MADE POSSIBLE ?ANKS TO A GRANT
F ! ,W9/ON ,*UR*ILL ,MEMORIAL ,TRU/4 ,=
M 9=MA;N AB ! ,TRU/1 VISIT XS WEBSITE AT
WCMT4ORG4UK4
  ,WELCOME BACK4 ,COM+ UP ? "T1
,ADVOCAT+ = ,BRL 9 ! ,WID] ,_W1 A SES.N
RECORD$ ON ,TUES"D1 #AFTH ,M>* #BJBA &
9TRODUC$ BY ,DAVE ,WILLIAMS4
  ,DAVE ,WILLIAMS3 ,GD EV5+ & A V W>M
WELCOME TO ! ,BRAILLI/S ,F.DA;N ,TUES"D
EV5+ ,MA/] ,CLASS1 ": WE 5D1V\R TO %>E
DI6]5T WAYS 9 : Y C USE ,BRL4 ,TN1 WE'LL
2 FOCUS+ ON ADVOCACY = ,BRL1 H[ Y MI<T
GET ,BRL OR M ,BRL 9 YR LIVES & 9 ! _W
G5]ALLY4 ,S1 WE'LL 2 DIV+ 9TO T ) \R L1D
? EV5+1 :O IS ,HOLLY ,SCOTT-,G>DN]4 ,GD
EV5+1 ,HOLLY4
  ,HOLLY ,SCOTT-,G>DN]3 ,HI1 ,DAVE4
  ,DAVE ,WILLIAMS3 ,LOOK+ =W>D TO ? "O1
,HOLLY1 ,I "K Y'VE D"O A LOT ( GRT "W
>.D ADVOCACY S ,I'M SURE Y'VE GOT "S
                WID] _W               #B
FANTA/IC TIPS TO %>E ) "EYBODY4
  ,HOLLY ,SCOTT-,G>DN]3 ,HOPE;LLY1 YES4
,?ANK Y4
  ,DAVE ,WILLIAMS3 ,AL1 ,I %D M5;N T TN
IS ! F9AL ,BRL ,MA/] ,CLASS 9 ! CURR5T
S]IES1 S ON 2HALF ( "EYBODY1 ,HOLLY1
?ANK Y S M* = TAK+ ! L1D ON ^! & IF Y
MISS$ ANY ( ! ,MA/] ,CLASSES1 Y C F9D
RECORD+S ON ! ,BRAILLI/S WEBSITE AT
BRAILLI/S4ORG_/M$IA4 ,ON T PAGE Y W F9D
AN AUDIO RECORD+ ( EA* SES.N & IF !Y'RE
N "! ALR1 COM+ SOON WE W 2 PROVID+
TRANSCRIPTS Z WELL & Y %D AL F9D NOTES1
S A %ORT H&\T ) NOTES T SUMM>ISE ! KEY
PO9TS T G AL;G ) EA* SES.N4
  ,IF Y H ANY FOLL[-UP "QS1 !N ( C\RSE
Y'RE ALW V WELCOME TO JO9 ! ,BRAILLI/S
=UM & Y C D T F BRAILLI/S4ORG_/=UM & T'S
A PLACE ": Y C 4CUSS ALL ?+S ,BRL ) O!R
P4 ,X'S A ,GOOGLE GR\P S X COMES 9 YR
EMAIL S Y DON'T NE$ TO SIGN UP = ANY
SOCIAL M$IA PLAT=MS OR ANY?+ L T & WE
GET ALL K9DS ( TOPICS ON "!4
  ,S1 ON TO ? EV5+ & \R MOD]ATOR ? EV5+
IS ,B54 ,GD EV5+1 ,B54
  ,B5 ,MU/ILL-,ROSE3 ,GD EV5+4
                WID] _W               #C
  ,DAVE ,WILLIAMS3 ,S Y'LL 2 LOOK+ \ =
^? H&S :5 WE GET TO "QS & Y'LL LET
"EYBODY "K :AT !Y NE$ TO D TO RAISE _!
H&S & !N Y'LL COME TO P & 9VITE !M TO
UNMUTE4
  ,B5 ,MU/ILL-,ROSE3 ,I W D1 9DE$4
  ,DAVE ,WILLIAMS3 ,S1 A LL BIT ( A
DI6]5T SES.N TO F9I% (F ? S]IES4 ,WE'VE
TALK$ A LOT 9 REC5T WEEKS AB DI6]5T WAYS
( US+ ,BRL = LE>N+ MUSIC1 = LE>N+
LANGUAGES1 = MAK+ NOTES = YRF1 MAK+
NOTES = O!RS & WE'VE LOOK$ AT H[ Y USE
,BRL ) V>I\S K9DS ( TE*NOLOGY B ACTUALLY
"S"TS X'S ! %ORTAGE ( ,BRL1 X'S !
AVAILABIL;Y ( ,BRL T IS ! PROBLEM4
,"S"TS Y WANT "S 9=MA;N 9 ,BRL OR Y
ACTUALLY NE$ T 9=MA;N 9 ,BRL & X C 2
DI6ICULT TO GET4 ,S1 %>+ H] LIV$ EXP]I;E
& ADVOCACY SKILLS & A :OLE LOAD ( TIPS
ON ADVOCAT+ = M ,BRL1 ,HOLLY ,SCOTT-
,G>DN]4
  ,HOLLY ,SCOTT-,G>DN]3 ,?ANK Y1 ,DAVE1
= T 9TRODUC;N4 ,S1 TD1 Z 0 M5;N$1 ,I'M
GO+ TO TALK AB ADVOCACY & SPECIFICALLY
H[ WE ADVOCATE = ,BRL4 ,LA/ WEEK WE SORT
( T\*$ ON ? 9 "O S5SE ": WE 4CUSS$ H[ TO
                WID] _W               #D
GET ,BRL DEVICES OR ,BRL TRANSCRIP;N 9
"W & 9 UNIV]S;Y4 ,B ? IS GO+ TO LOOK AT
GETT+ ,BRL 9 A M WID] S5SE4 ,S1 H[ D WE
GET ,BRL 9 ! R1L _W8 ,H[ D WE GET ,BRL
:5 WE'RE \ & AB8 ,H[ D WE SAY TO A
RE/AURANT1 8,WELL1 "!'S NO ,BRL TO SAY :
BA?ROOM IS : 9 YR RE/AURANT & ,I'D R1LLY
L TO "K80 ,OR H[ D WE MAKE SURE T SIGNS
9 \R LOCAL TRA9 /A;N H ,BRL8 ,S1 ,I'M
GO+ TO G "? "S ( ! ADVOCACY /RATEGIES
,I'VE US$ B ,I'M N GO+ TO G "? !M AT GRT
L5G? 2C :AT ,I R1LLY WANT TO D IS OP5 ?
UP = Y TO ASK "QS4 ,MAYBE Y'VE _H A
SPECIFIC SITUA;N ": Y'VE ?"\ T Y R1LLY
WANT$ OR NE$$ ,BRL "H1 B Y DIDN'T "K H[
TO GET X1 OR Y TRI$ & Y 7 MET ) RESI/.E
S :AT CD Y H D"O & ,I W GIVE Y "S ADVICE
AB T4
  ,I W SAY T E ADVOCACY SITUA;N IS
DI6]5T & "! >E SITUA;NS ": A /RATEGY "WS
"O "T & DOESN'T "W ANO!R "T4 ,"S"TS Y H
TO LOOK AT ! DI6]5T P Y'RE APPROA*+ &
DECIDE H[ Y >E GO+ TO APPROA* ? "PICUL>
P]SON & ,I'M GO+ TO G "? A C\PLE (
DI6]5T WAYS ( DO+ ?4
  ,S1 F/LY :5 ADVOCAT+ = ,BRL 9 PLACES L
                WID] _W               #E
RE/AURANTS & %OPS4 ,Y MI<T WANT ,BRL 9 A
RE/AURANT4 ,! EXAMPLE ,I ALW GIVE IS ON
! BA?ROOMS OR 9 RE/AURANTS ON ! M5U1 TO
GET ,BRL M5US & ,I T5D TO APPROA* ? 9 A
M $UCA;NAL WAY4 ,I MAKE SURE T IF
POSSIBLE ,I H A FACE TO FACE 9T]AC;N ) !
P]SON "! 2C ,I ?9K T C 2 9CR$IBLY
HELP;L1 "PICUL>LY IF X'S A SMALL
9DEP5D5T BUSI;S4 ,Y C (T5 GET HOLD ( !
ACTUAL [N] & ,I ?9K = !M SEE+ Y R1LLY
HELPS4 ,OBVI\SLY 9 ,,COVID1 ? ISN'T
NECESS>ILY POSSIBLY B !N ) ,,COVID N"O (
U >E GO+ \ ANYWAY4
  ,:AT ,I WD D 9 ? SITUA;N WD 2 TO OP5
UP A 3V]SA;N ) !M & SAY1 8,I R1LLY LOVE
YR BUSI;S1 ,I LOVE COM+ 9 = LUN* OR =
DR9KS AF "W & X WD 2 R1LLY GRT IF Y _H A
,BRL M5U & T "! 7 ,BRL SIGNS ON ! TOILET
DOORS S ,I "K : IS :40 ,& ,I'D SAY1 8,Y
"K1 ,BRL M5US >E S HELP;L 2C X M1NS ,I'M
ABLE TO R1D ! M5U 9DEP5D5TLY4 ,X M1NS
,I'M ABLE TO N TAKE UP S M* ( YR "T40 ,I
TALK TO !M AB H[ ,BRL M5US R1LLY B5EFIT
ME4 ,!N ! BA?ROOM DOORS1 ,I'M Q QK AB T
& MI<T SAY1 8,WELL1 WE ALL WANT TO "K :
"O WE'RE GO+ IN40 ,MO/ P F9D T Q FUNNY4
                WID] _W               #F
,S1 ,I TRY TO H ? OP51 $UCA;NAL 3V]SA;N
& ,I GIVE !M ! OPPORTUN;Y TO ASK "QS &
,I AL TRY TO PO9T !M 9 ! DIREC;N ( ": !Y
C GET ,BRL M5US4 ,S ,I'LL SAY1 8,"H >E
"S COMPANIES : PRODUCE ,BRL4 ,Y'RE
WELCOME TO D YR [N RESE>* Z WELL40 ,S ,I
DIRECT P TO ^! RES\RCES4 ,OBVI\SLY ? W
V>Y DEP5D+ ON : C.TRY Y'RE IN4 ,I'M 9 !
,,UK4 ,I "K P JO9 \R ,MA/] ,CLASSES F
O!R C.TRIES1 S :AT RES\RCES Y PO9T !M TO
W V>Y4
  ,I D "K "S BL P :O >E ABLE TO
TRANSCRIBE ?+S !MVS & !Y H A3ESS TO
EMBOSS]S & !Y'LL SAY1 8,I'LL EMBOSS Y A
,BRL M5U IF Y C GET ME AN ELECTRONIC
COPY ( YR M5U10 & !Y D ? Z K9D ( A
C\RTESY TO BUILD GD W 2T !MVS & T
BUSI;S4 ,Y'RE DEF9ITELY N OBLIG$ TO D T
& ,I D ?9K "!'S AN >GU;T TO 2 MADE "H T
NO SI<T$ P]SON EXPECTS TO H TO
ESS5TIALLY FOOT ! BILL = PRODUC+ M5US S
:Y %D WE Z BL P8 ,& ,I ABSOLUTELY AGREE
) T4 ,9 T]MS ( \R "R TO A3ESS 9=MA;N1
#AJJ.01 ,I ?9K ABSOLUTELY "R1 WE %DN'T H
TO D T4 ,H["E1 ,I D "K P :O H *OS5 TO D
X 2C !Y FEEL L GIV+ ! COMMUN;Y A3ESS TO
                WID] _W               #G
T 9=MA;N IS M IMPORTANT & T'S YR *OICE Z
AN 9DIVIDUAL1 : /RATEGY Y G "?4
  ,MY H&S >E TI$ 2C ,I'M DR1D;L AT
TRANSCRIB+ S NOBODY WD WANT A ,BRL M5U T
,I'D PRODUC$ S ,I PO9T BUSI;SES 9 !
DIREC;N ( "S"O ELSE :O C D X & W
ACTUALLY D A GD JOB4
  ,I L TO H ? R1LLY OP5 3V]SA;N ) !M &
,I TAKE "T TO $UCATE4 ,N[1 IF ,I'M 9 A
SITUA;N ": ,I'M D1L+ ) A *A9 RE/AURANT1
,I MI<T APPROA* X SLI<TLY DI6]5TLY 2C
USUALLY Y C'T GET TO SP1K TO ! [N]4 ,Y
MI<T GET TO SP1K TO ! MANAG] B !Y MI<T N
EV5 MAKE ALL ! DECI.NS4 ,S1 :AT ,I T5D
TO D !N IS R1* \ ONL9E & TRY TO G HI<]
UP )9 ! *A9 2C ,I ?9K ULTIMATELY IF X'S
A *A91 D ,I J WANT ! LOCAL BRAN* ( T *A9
TO H ,BRL M5US OR WD ,I WANT E RE/AURANT
9 ! :OLE C.TRY TO H !M8 ,& OBVI\SLY !
ID1L ?+ IS E RE/AURANT 9 ! :OLE C.TRY &
! ?+ AB *A9 RE/AURANTS IS T !Y H !
BUDGET TO D T OR !Y %D4 ,AL1 D>E ,I SAY1
X'S GD ,,PR = !M & AG1 WE DON'T WANT TO
2 A K9D ( *>;Y CASE1 8,OH1 LOOK1 ! NICE
?+ !Y DID = ! BL P10 2C ,I DON'T ?9K
9=MA;N A3ESS IS "S?+ T IS 8NICE04 ,I ?9K
                WID] _W               #H
X'S \R "R4 ,WE H Z M* "R TO A3ESS 9=MA;N
Z ANYBODY ELSE1 B WE AL "K T ? IS H[ !
BUSI;S IS GO+ TO VIEW X & ULTIMATELY
"S"TS ,I C>E M AB GETT+ A3ESS TO 9=MA;N4
  ,:AT ,I W D :5 X'S *A9 RE/AURANTS1 ,I
W G HI<] UP & ,I'LL USUALLY TRY TO D
EMAIL 3TACT 2C ,I ?9K ) EMAIL 3TACT1 ,I
H A RECORD ( T COMMUNICA;N & ,I D ?9K T
C]TA9LY ! BI7] *A9S H M RESPONSIBIL;Y TO
PROVIDE ME ) A3ESS TO 9=MA;N 2C !Y D H !
BUDGET TO D T4 ,I DON'T TAKE Z M* "T TO
$UCATE 2C ,I'M DO+ X 9 WRIT+ & ,I ?9K
,I'M N TRY+ TO BUILD S M* ( A RELA;N%IP
) !M4 ,I'M PROBABLY GO+ TO 5D UP GETT+ A
G5]IC RESPONSE ANYWAY1 AT L1/ AT F/ &
,I'M PROBABLY GO+ TO 2 PASS$ >.D4 ,T'S
"S?+ Y GET US$ TO4 ,I TRY TO WRITE A
NICE EMAIL & EXPLA9 ,I'M A BL P]SON1
A3ESS TO ,BRL WD-- & V M* ! SAME PO9TS
,I WD MAKE FACE TO FACE4 ,HOPE;LLY1 BAS$
ON T1 Y W GET A GD RESPONSE4 ,"S"TS Y
DON'T1 "S"TS Y'RE / MET ) RESI/.E & "!
>E !N DI6]5T /RATEGIES Y C TAKE AF T4
,)9 *A9S ,I ALW PU% X FUR!R & FUR!R UP4
  ,"! IS AL ! /RATEGY ( US+ SOCIAL M$IA
Z A TOOL4 ,I ?9K SOCIAL M$IA HAS GRT P[]
                WID] _W               #I
9 ADVOCACY B ,I AL ?9K WE H TO 2 R1LLY
AW>E ( ! 3SEQU;ES Z WELL & C]TA9LY !
3SEQU;ES >E V EMO;NALLY DRA9+4 ,(T5 :AT
WE SAY GETS MISCON/RU$ & Y W GET A LOT (
BACKLA%4 ,"! >E A LOT ( P :O W ?9K T
Y'RE J 2+ 5TITL$ S Y'VE GOT TO H A ?ICK
SK9 & 2 ABLE TO D1L ) T IF Y *OOSE TO G
D[N ! SOCIAL M$IA R\TE4
   ,I WD N"E *OOSE T Z ! F/ OP;N ) ^!
K9DS ( ?+S 2C ,I ?9K ) ADVOCAT+ = ,BRL1
Y C USUALLY RESOLVE X )\T HAV+ TO G D[N
T R\TE4
  ,IF ,I'M ADVOCAT+ = A3ESSIBLE
COMMUNICA;N F P L ! C\NCIL OR ! ,NA;NAL
,H1L? ,S]VICE1 ,I TAKE A V DI6]5T
/RATEGY4 ,I TAKE A M* M "RS BAS$
APPROA*4 ,S1 WE D H ! ,A3ESSIBLE ,9=MA;N
,/&>D S WE %D GET ALL ,,NHS COMMUNICA;N
9 AN A3ESSIBLE =MAT4 ,WE >E ABSOLUTELY
5TITL$ TO T4
  ,LIKEWISE1 IF WE WANT 9=MA;N F ! ,,DWP
"<,DE"P;T = ,"W & ,P5.NS">1 IF WE WANT
9=MA;N F ! C\NCIL S5T TO U1 T IS \R "R
"U ! ,EQUAL;Y ,ACT Z WELL1 S ,I WD 2
WRIT+ !M A M ABRUPT EMAIL4 ,I DON'T WANT
TO 2 RUDE B F/ ,I WD REQUE/ !
                WID] _W              #AJ
COMMUNICA;N 9 ,BRL & !N IF ,I DON'T GET
X1 ,I WD !N 2 SLI<TLY M ABRUPT & SAY1
8,"U ! ,A3ESSIBLE ,9=MA;N ,/&>D X /ATES
T--0
  ,I W SAY = ^! K9DS ( COMMUNICA;NS1 !
,,RNIB HAS "S EXCELL5T TOOL KITS ON _!
WEBSITE4 ,Y C G TO _! PAGE & X'S !
CAMPAIGN+ RES\RCES PAGE B IF Y ACTUALLY
TYPE 9 ,,RNIB TOOL KITS 9TO ,GOOGLE1
Y'LL GET X4 ,!Y H R1LLY GD TOOL KITS =
COMMUNICAT+ ) ! C\NCIL1 GETT+ /UFF F !
,,NHS1 ! ,A3ESSIBLE ,9=MA;N ,/&>D & ,I
WD DEF9ITELY US+ ^? TOOL KITS4 ,"!'S NO
PO9T 9 RE9V5T+ ! :EEL & ACTUALLY ! H>DE/
?+ AB ADVOCACY IS T X'S S EMO;NALLY
DRA9+ & IF Y'VE GOT A TEMPLATE T Y C
FILL IN1 !N ABSOLUTELY TAKE ADVANTAGE (
T4
  ,I WD SAY Z WELL1 X'S A TRI$ & TE/$
ME?OD1 ) ^! ,,RNIB TOOL KITS4 ,!Y'VE BE5
US$ LOTS & LOTS ( "TS & !Y >E ALT]$ :5 X
2COMES APP>5T T !Y NE$ TO BE4 ,S1 ,I'VE
US$ !M & ,I WD DEF9ITELY RECOMM5D !M4 ,Y
AL H !N ! SUPPORT ( _! CAMPAIGNS T1M IF
X IS "S?+ L ,,NHS A3ESSIBLE COMMUNICA;N4
,Y C G TO _! CAMPAIGNS T1M & _! LEGAL
                WID] _W              #AA
T1M & GET SUPPORT ) *ALL5G+ T4 ,!Y'RE
DO+ A LOT ( "W AT ! MO;T >.D
A3ESSIBIL;Y1 BO? 9 T]MS ( PHYSICAL
COMMUNICA;N L LRS & 9 T]MS ( DIGITAL
COMMUNICA;N ONL9E4 ,S1 MAKE USE ( ^?
RES\RCES4
  ,N[1 SLI<TLY DI6]5T1 IF Y'RE LOOK+ AT
?+S L TRA9 /A;NS & Y'D L PLAT=M NUMB]S
TO 2 WRITT5 9 ,BRL4 ,I ALW F9D ? V
TRICKY 2C X'S N"E /&>DIS$4 ,X'S N"E !
CASE T WE "K ! PLAT=M NUMB] IS GO+ TO 2
9 A SPECIFIC PLACE ON E PLAT=M4 ,S1 Y CD
G TO A TRA9 /A;N E "D = ! NEXT YE> & H
NO IDEA T "! >E ,BRL PLAT=M NUMB]S4 ,S
,I ?9K ? IS A V DI6ICULT "O1 B ,I AL ?9K
X IS "S?+ WE >E ABSOLUTELY "R TO
ADVOCATE = & "! >E S"EAL WAYS Y C D T4
,TRA9 /A;NS >E USUALLY MANAG$ BY A TRA9
COMPANY S X'S WOR? R1*+ \ TO !M1 B AL
LOCAL C\NCILS D GET 9VOLV$ :5 TRA9 /A;NS
>E 2+ R$EVELOP$4 ,IF Y "K "!'S A
DEVELOP;T PROJECT GO+ ON1 TRY & GET
9VOLV$ ) T & (T5 "! W 2 GR\PS ( P F !
LOCAL >EA1 /AKEHOLD]S1 Z X W]E1 & !Y'RE
GO+ TO 2 US+ T TRA9 /A;N1 !Y'RE (T5 BR"\
9 TO GIVE FE$BACK4 ,S1 Y C ALW PU% !
                WID] _W              #AB
BL;S ANGLE & SU7E/ T !Y WANT 4ABL$ P &
!Y W WANT TO 3SULT ON A3ESSIBIL;Y4
  ,IF "S"O'S DO+ "W ALR1 !Y'RE (T5 Q
HAPPY TO ?R[ 9 "S ,BRL1 SEE+ Z !Y'RE ALR
DI7+ UP ! 3C\RSE ( ! TRA9 /A;N OR :AT"E4
,S1 X'S ALW WOR? KEEP+ AN EYE ON :AT IS
HAPP5+ 9 YR LOCAL COMMUN;Y & TAKE
ADVANTAGE ( ^? SITUA;NS4 ,WE C AL LOOK
AT ?+S L BUS /OPS4 ,D Y WANT ! "N OR !
NUMB] ( BUS /OP TO 2 PUT ON ! /OP8 ,AG1
Y C G TO ! LOCAL C\NCIL TO TALK AB ?4 ,Y
C AL TALK TO BUS COMPANIES & GET !M TO
PU% = X4
  ,I T5D TO G D[N ALL ^! R\TES & ,I S5D
A LOT ( EMAILS & ,I ?9K ! MO/ IMPORTANT
?+ IS T1 :IL/ WE D H A LEGAL "R "U !
,EQUAL;Y ,ACT1 (T5 ?+S C 2 RESOLV$ )\T
"E HAV+ TO G TO C\RT4 ,I R1LLY /RESS ?1
2C GO+ TO C\RT ISN'T FREE1 EV5 "U !
,EQUAL;Y ,ACT4 ,X REQUIRES PUTT+ A SOLID
CASE TGR1 Y'LL WANT LEGAL REPRES5TA;N &
AL IF Y LOSE T CASE1 Y WD H TO PAY !
FEES ( ! P]SON Y'VE TAK5 TO C\RT4 ,S1 Y
R1LLY NE$ TO MAKE SURE YR CASE IS
WAT]TI<T & HAS A *.E ( 2+ SU3ESS;L4
  ,S1 AL?1 AG1 "! >E ?+S L ,LEGAL ,AID1
                WID] _W              #AC
!Y W LOOK AT ! LIKELIHOOD ( YR CASE W9N+
& X J TAKES S M* 5]GY1 :5 S M* ( ? C 2
RESOLV$ "? COMMUNICA;N4
  ,"!'S A R1LLY AMAZ+ BOOK AB /RUCTUR$
NEGOTIA;N4 ,X'S WRITT5 V M* ) A ,UNIT$
,/ATES M9DSET1 S A M9DSET ( ! ,,ADA
"<,AM]ICANS ) ,4ABILITIES ,ACT"> B A LOT
( ! PR9CIPLES APPLY 2C X'S AB H[ D Y
COMMUNICATE ) P1 H[ D Y 5GAGE 9 ?
NEGOTIA;N 2F Y "E EV5 TAKE ANY"O TO
C\RT4 ,I ?9K ? IS S IMPORTANT 2C
ULTIMATELY X'S M* EASI] TO TALK TO YR
LOCAL C\NCIL & GET BUS NUMB]S PUT 9
,BRL1 "? BUILD+ A POSITIVE RELA;N%IP1
?AN X IS ) TAK+ !M TO C\RT & !N
ESS5TIALLY !Y'LL N"E WANT TO "W ) Y AG4
,!Y MI<T 2 Q SC>$ ( Y B X DOESN'T BUILD
A GD "W+ RELA;N%IP4
  ,I WD V M* SAY ! SAME ) BUSI;SES4
,YES1 Y H A "R TO A3ESS & ,I ?9K IF T "R
3/ANTLY GETS VIOLAT$1 !N X C 2 WOR? TAK+
P TO C\RT & ,I H D"O S1 OV] A3ESSIBLE
COMMUNICA;N & ,I'VE BE5 SU3ESS;L1 B ONLY
AF NEGOTIA;NS H R1LLY BROK5 D[N4 ,ALW
TRY NEGOTIAT+ F/ 2C X'S GO+ TO 2 M* LESS
/RESS & M* LESS HASSLE = Y 9 ! L;G RUN4
                WID] _W              #AD
  ,X C HELP A GRT D1L IF Y C GET A T1M
TGR1 "PICUL>LY IF ? IS "S?+ ) A :OLE
>EA-WISE B5EFIT1 S = EXAMPLE TRA9 /A;NS
& BUS /A;NS4 ,F9D BL P 9 YR >EA & D A
JO9T LR WRIT+ CAMPAIGN OR GET A PETI;N
TGR & GET FRS & FAMILY TO SIGN T PETI;N
& !N DELIV] X TO ! C\NCIL OR ! COMPANY T
MANAGES ! TRA9 /A;N4 ,"! IS P[] 9 NUMB]S
& X'S M* LESS L"OLY :5 Y'RE N ! ONLY "O
SP1K+ \4 ,ADVOCACY C 2 EXTREMELY L"OLY &
EXTREMELY ISOLAT+ & ,I ALW ?9K IF ,I H A
GR\P ( P1 !N T IS R1LLY HELP;L4
  ,AL1 TRY TO GET "S"O TO R1D YR LRS4
,IF Y D WRITE LRS & Y'RE N V 3FID5T1 GET
O!R P TO R1D !M F/4 ,"S"O ELSE MI<T H
R1LLY POSITIVE FE$BACK T C HELP Y /R5G!N
T LR4 ,EV5 IF Y'RE ASK+ "S"O :O ISN'T A
BL P]SON1 :AT !Y MI<T 2 ABLE TO D IS
SU7E/ DI6]5T PHRAS+ T WD 2 HELP;L & AG1
X'S J A LOT LESS L"OLY4
  ,I'VE SPOK5 = AB #AE M9UTES S ,I'D L
TO OP5 ? UP = "S "QS N[ 2C X'S V H>D TO
GIVE Y #AJJ /RATEGIES = ADVOCACY & TELL
Y :AT TO USE ":4 ,X'S ALW GO+ TO V>Y
BAS$ ON :O Y'RE D1L+ )4
  ,B5 ,MU/ILL-,ROSE3 ,WE'LL GIVE P A BIT
                WID] _W              #AE
( "T TO RAISE _! H&S & IF ANY"O'S =GOTT5
H[ TO D ?1 Y C PRESS ;,ALT-;,Y ON
,W9D[S1 ,OP;N-;,Y ON ,MAC1 />-N9E IF
Y'RE DIALL+ 9 "? A TELEPH"O OR IF Y'RE
ON AN I,DEVICE S* Z I,PH"O1 I,PAD OR
I,POD ,T\*1 Y C PRESS ! ,M BUTTON : IS 9
! BOTTOM "R ( YR SCRE5 & !N PRESS !
,RAISE ,H& BUTTON4 ,!N WE'LL BR+ Y 9 TO
TALK4
  ,GRT /UFF S F>1 ,HOLLY4 ,I TOTALLY
AGREE T "S"TS Y SEE ^! ORGANISA;NS & Y J
?9K T Y WANT !M TO D ? ?+ B ": ON ,E>? D
,I />T8 ,X C SEEM Q DAUNT+4 ,X'S R1LLY
NICE TO HE> AB ALL ( ^! RES\RCES &
APPROA*ES Y'VE TAK54 ,I DIDN'T "K T !
,,RNIB TOOL KITS EXI/$ ACTUALLY4
  ,WE H A C\PLE ( H&S N[ S WE'RE GO+ TO
COME TO ,T9A F/ & !N ,JAMES4
  ,T9A3 ,F/LY1 ,I'VE P]SONALLY BE5 HAV+
TR\BLE GETT+ 9=MA;N 9 ,BRL F ! ,,NHS & !
V>I\S DI6]5T SCRE5+ PROGRAMMES1 Z ,I H
_H HELP F V>I\S =MS4 ,! MO/ HELP;L ?+
,I'VE F.D IS APP>5TLY "!'S A COMPANY
CALL$ ,H1L?WAT* & !Y >E BRILLIANT4 ,I
FEEL Z ?\< ,I'M ACTUALLY GETT+ "S": N[4
  ,HOLLY ,SCOTT-,G>DN]3 ,T'S GD TO HE>4
                WID] _W              #AF
  ,T9A3 ,SECONDLY1 MY LOCAL H\S+
SOCIETY1 X DOESN'T MATT] H[ _M "TS ,I'VE
ASK$ !M TO S5D ME R5T /AMPS 9 ,BRL1 ,I /
H TO ASK !M E "T ,I GET A LR1 IF !Y CD D
X 9 ,BRL4 ,!Y SAY1 8,Y'RE ! ONLY P]SON
:O ASKS = X 9 ,BRL40 ,B T %DN'T MAKE ANY
DI6];E4 ,S1 :AT D ,I D = ! NEXT /AGE8
  ,HOLLY ,SCOTT-,G>DN]3 ,:AT ,I WD D IS
LOOK AT ! ,,RNIB ,EQUAL;Y ,ACT TOOL KIT4
,!Y D H "O : COV]S ! ,EQUAL;Y ,ACT & T'S
R1LLY HELP;L4 ,X W HELP Y TO 9CLUDE
RELEVANT SEC;NS ( ! ,EQUAL;Y ,ACT & T
T5DS TO SC>E P1 :5 Y SAY1 8,X IS MY
LEGAL "R "U ! ,EQUAL;Y ,ACT #BJAJ T--0
,Y C EV5 REF];E ! RELEVANT SEC;N4
  ,IF T DOESN'T "W1 ,I WD ACTUALLY CALL
! ,,RNIB'S HELPL9E & ASK TO SP1K TO _!
LEGAL T1M4 ,I C'T SAY T !Y W DEF9ITELY
REPRES5T Y 2C X DEP5DS ON :AT !Y'RE D1L+
) AT ! MO;T & H[ _M CASES !Y H1 B ,I'VE
F.D !M V GD1 EV5 IF !Y C'T REPRES5T ME1
AT GETT+ ME 3NECT$ ) "SBODY :O C4 ,S1 ,I
WD RECOMM5D DO+ T 2C T'S Q S]I\S & Y D
NE$ T4
  ,T9A3 ,X'S BE5 #BE YE>S N[1 ": ,I'M
LIV+4 ,!Y H D"O X ON ! ODD O3A.N4
                WID] _W              #AG
  ,HOLLY ,SCOTT-,G>DN]3 ,H Y ASK$ !M BY
EMAIL OR J OV] ! PH"O8
  ,T9A3 ,I DON'T R1LLY D EMAILS4
  ,HOLLY ,SCOTT-,G>DN]3 ,IF Y C D EMAIL1
OR IF Y C GET "S"O TO ASSI/ Y ) X1 ,I WD
RECOMM5D T 2C X'S R1LLY GD TO H X 9
WRIT+ & !N IF !Y EMAIL Y BACK & SAY !Y W
B !N !Y DON'T1 !N Y AL H EVID;E4
,EQUALLY IF !Y J SAY NO1 Y'VE GOT "S
R1LLY GD EVID;E !N4 ,Y %DN'T H TO PUT T
9 WRIT+ B X DOES HELP4 ,S1 Y C SAY1
8,I'VE BE5 LIV+ "H = ? L;G & ,I'VE BE5
ASK+10 & !N SAY1 8,X IS MY LEGAL "R "U !
,EQUAL;Y ,ACT TO H ? COMMUNICA;N 9 A
=MAT ,I C A3ESS40 ,!N Y H T Z EVID;E &
AT ? /AGE1 T'S PROBABLY YR BE/ BET4
  ,B5 ,MU/ILL-,ROSE3 ,?ANKS = T1 ,T9A1 &
HOPE Y GET T RESOLV$ SOON4 ,WE'RE GO+ TO
COME TO ,JAMES NEXT & WE CURR5TLY DON'T
H ANY H&S AF ,JAMES B IF ANY"O DOES H
ANY "QS OR COM;TS1 WE'VE GOT PL5TY ( "T4
  ,JAMES3 ,I 0 J GO+ TO COME BACK &
ABSOLUTELY AGREE ) ,HOLLY'S PO9T AB
GETT+ "SBODY ELSE TO REVIEW YR WRITT5
LRS4 ,WE'RE ALL PROBABLY V FAMILI> N[ )
WRIT+ ?+S 9 EMAILS & LRS & S ON1 B X'S A
                WID] _W              #AH
V DI6ICULT M$IUM TO COMMUNICATE WELL4
,:5 Y >E J SP1K+1 Y'VE GOT ! :OLE T"O (
VOICE ?+1 Y C TELL IF Y'RE ANGRY OR J 2+
S>CA/IC ETC4
  ,I'LL GIVE Y "O EXAMPLE4 ,! S5T;E1
8,:Y >E Y "H80 HAS J GOT F\R ^WS B X C
M1N ALL SORTS ( DI6]5T ?+S DEP5D+ ON H[
Y /RESS EA* ^W & GETT+ T "R 9 COLD PR9T
IS V DI6ICULT4 ,I REMEMB] WRIT+ A LR
ONCE TO A RAILWAY /A;N & ,I %[$ X TO A
FR & HE J ROLL$ AB LAU<+ 2C HE SAW !
COM$Y VALUE 9 X1 : ,I _HN'T SE5 AT ALL4
  ,S1 X'S ALW A GD IDEA TO GET "SBODY
ELSE TO R1D YR LRS4
  ,HOLLY ,SCOTT-,G>DN]3 ,YES1 ,I ?9K S &
? AL APPLIES IF Y >E A BIT ANGRY :5 Y
WRITE ! LR1 : Y MI<T WELL BE1 "PICUL>LY
IF WE'RE D1L+ ) AN ADVOCACY SITUA;N ":
WE'VE ASK$ = ? REP1T$LY & X HASN'T
HAPP5$4 ,Y MI<T WANT A LL BIT ( YR
IRRITA;N TO COME ACR B "S"TS WE DON'T
NOTICE T :AT WE'VE ACTUALLY SD MI<T COME
ACR Z 2+ A BIT RUDE4 ,T"O IS V H>D TO
3VEY 9 PR9T4
  ,JAMES3 ,YES1 REVIEW+ ! "D AF IS AL A
GD TIP4 ,I'VE D"O T _M "TS4
                WID] _W              #AI
  ,B5 ,MU/ILL-,ROSE3 ,YES1 DEF9ITELY &
,I ?9K N[ X'S S EASY TO J QKLY DA% (F AN
EMAIL & X'S F> M IMM ?AN X US$ TO BE1 S
T'S ALW A V GD ?+ TO BE> 9 M9D4
  ,WE'VE _H ,FOLA J RAISE H] H&4
  ,FOLA3 ,I J H A COM;T1 GO+ BACK TO
RE/AURANTS4 ,I W5T 9TO A *A9 ONCE & X'S
! ONLY RE/AURANT ,I'VE BE5 9 TO ": !Y
(F]$ ME A ,BRL M5U 2F ,I EV5 ASK$4 ,X 0
S EASY4
  ,HOLLY ,SCOTT-,G>DN]3 ,YES1 ,I ?9K T'S
ALW A R1LLY NICE EXP]I;E4 ,:5"E ,I AM
SU3ESS;L 9 GETT+ A RE/AURANT TO GET ,BRL
M5US1 ,I TELL !M T X'S ALW GD IF !Y SEE
A BL P]SON TO (F] X1 2C !Y MI<T N R1D
,BRL B "S"TS ,I DON'T EV5 ASK1 2C ,I J
ASSUME !Y WON'T H "O1 ":AS IF !Y (F] X1
X'S GRT4
  ,FOLA3 ,ABSOLUTELY4
  ,B5 ,MU/ILL-,ROSE3 ,DEF9ITELY1 & ,I
DON'T "K AB Y B ,I F9D T 9 RE/AURANTS1
MY PREF]R$ M$IUM = M5U R1D+1 IF ,I
HAV5'T R1D X 2FH&1 2C ,I AM A LL BIT
OBSESSIVE L T1 ,I M* PREF] ,BRL TO
VOICEOV] 2C1 SURE1 ! ,BRL M5U'S BULKY B
TO 2 H"O/1 IF ,I'M 9 A BUSY RE/AURANT1
                WID] _W              #BJ
,I'M PROBABLY GO+ TO H TO H VOICEOV] ON
Q L\D 9 ORD] TO HE> :AT'S GO+ ON & T IS
EQUALLY Z 9TRUSIVE & Z ATT5;N-DRAW+ Z A
,BRL M5U4
  ,HOLLY ,SCOTT-,G>DN]3 ,J 2+ ABLE TO G
BY H1D+ 9 ! M5U1 X'S M* EASI] TO FLIP "?
A ,BRL M5U V QKLY & SCAN D[N4 ,WEBSITE
M5US >E NOTORI\SLY BADLY =MATT$ & !Y
R>ELY H A TABLE AT ! TOP1 = EXAMPLE1 ":
,I C QKLY SCAN D[N ! TABLE ( 3T5TS &
CLICK ON ! RELEVANT SEC;N4 ,S1 ,I ?9K
,BRL C 2 A LOT QK]4
  ,B5 ,MU/ILL-,ROSE3 ,AT L1/ Y "K1 IF Y
GET 9 ,BRL1 Y WON'T 2 GETT+ ANY IMAGES (
TEXT4
  ,HOLLY ,SCOTT-,G>DN]3 ,OH6 ,YES4
  ,B5 ,MU/ILL-,ROSE3 ,WE DON'T H ANY H&S
RAIS$ = N[1 S ,I ?9K WE'RE GD TO MOVE
ON4
  ,HOLLY ,SCOTT-,G>DN]3 ,OKAY4 ,S WE'VE
T\*$ ON ?1 B :AT HAPP5S IF X ISN'T "W+8
,:5 Y R1* \ TO "S"O & TELL !M T Y'D
R1LLY L ,BRL 9 ? SITUA;N1 :AT C Y D !N8
,"! >E S"EAL ?+S Y C D4 ,AG1 = ME1 X V
DEP5DS ON :AT ! ISSUE IS4 ,S1 ,I ?9K
"S"TS Y C T1M UP ) EXI/+ CAMPAIGN]S &
                WID] _W              #BA
MAYBE PU% X "? ) T4 ,C]TA9LY ) BI7]
ORGANISA;NS L ,,DWP1 ,I MI<T 2 ABLE TO
L9K 9 ) AN EXI/+ CAMPAIGN BY A BL;S
ORGANISA;N4 ,EV5 ?\< X'S MY LEGAL "R1
USUALLY ORGANISA;NS >E CAMPAIGN+ ON ?
/UFF S IF ,I C JUMP ON T & GET 9VOLV$1
!N T GETS !M TO TAKE "S ( ! LOAD4 ,AL ,I
F9D T (T5 IF Y C 2COME "P ( "O ( ^!
CAMPAIGNS1 YR CASE W GET PU%$ "? Q QKLY
& :IL/ T'S N "R1 X IS ! R1L;Y ( ?+S4
  ,I'VE _H ? :5 ,I'VE "PICIPAT$ 9
CAMPAIGNS T R1LLY TACKLE AN ISSUE ) A
"PICUL> ORGANISA;N & !N !Y WD D1L ) MY
REQUE/ = ,BRL B HOPE;LLY :AT ? DOES IS
MAKE A DI6];E TO ! WID] COMMUN;Y4
  ,IF Y'RE NEGOTIAT+ ) "S"O L ! C\NCIL
OR TRA9 COMPANIES1 DEF9ITELY MY T"O
*ANGES1 ! M ,I'M GO+ BACK & =? ) !M4 ,!
F/ "T1 ,I T5D TO 2 V RELAX$ & V OP54 ,I
(T5 WON'T EV5 M5;N ! ,EQUAL;Y ,ACT 9 MY
F/ COMMUNICA;N1 2C ,I ?9K "S"TS ACTUALLY
Y DON'T NE$ TO & "S"TS Y C PUT P ON !
DEF5SIVE4 ,AG1 !Y %DN'T 2 DEF5SIVE 2C X
IS YR LEGAL "R1 B !Y >E & X'S AB "K+ H[
TO COMMUNICATE ) P4
  ,S1 (T5 ,I WON'T M5;N X ! F/ "T4 ,IF
                WID] _W              #BB
!Y COME BACK & SAY !Y DON'T D ?1 !N
,I'LL M5;N ! RELEVANT SEC;N ( ! ,EQUAL;Y
,ACT & QUOTE X4 ,I'M / N ABRUPT B ,I'M
/>T+ TO 9CLUDE "S LEGAL LANGUAGE 2C ,I
?9K T />TS P FEEL+ A BIT N]V\S &
UN=TUNATELY1 X DOES MAKE P TAKE Y M
S]I\SLY4 ,Y %DN'T H TO MAKE P FE> Y 9
ORD] TO GET A3ESSIBLE COMMUNICA;N1 B (T5
WE D4 ,! R1L;Y ISN'T ! SAME Z :AT %D BE4
  ,IF !Y / REFUSE1 ,I !N T5D TO S5D A V
ABRUPT EMAIL & N[ /RESS T IS MY LEGAL "R
"U ! ,EQUAL;Y ,ACT #BJAJ TO RCV ?
COMMUNICA;N 9 AN A3ESSIBLE =MAT & GIVE
!M A D1DL9E1 AF : "T ,I W SEEK LEGAL
REPRES5TA;N4 ,I T5D TO ONLY D ? :5 X'S
?+S L C\NCIL TAX ": ,I NE$ X 9 A =MAT ,I
C R1D & X'S A JOKE IF X'S N AVAILABLE4
,I WDN'T1 = EXAMPLE1 D ? ) A RE/AURANT4
,X'S N WOR? X & H"O/LY Y'RE PROBABLY N
GO+ TO GET ANY":4 ,Y MI<T FEEL R1LLY
/R;GLY AB ? & DECIDE TO TAKE ?+S FUR!R B
T IS "S?+ Y H TO DECIDE = YRF4 ,! HILL Y
*OOSE TO DIE ON ISN'T ALW ! MO/ S5SIBLE
?+ 9 ! _W4
  ,I DEF9ITELY D GET M* M SNAPPY ) P L !
C\NCIL OR ! ,,DWP & !N :AT ,I WD D IS
                WID] _W              #BC
SEEK \ LEGAL REPRES5TA;N B ,I WDN'T TAKE
!M TO C\RT4 ,AG1 ? IS ANO!R NU.ED ?+4 ,J
2C Y SEEK \ ! ASSI/.E ( A LAWY]1 DOESN'T
M1N Y H TO G TO C\RT4 ,:AT X DOES M1N IS
T !Y C WRITE A LR1 &1 AG1 ,I'VE "KN
,,RNIB LAWY]S TO WRITE LRS1 OR IF !Y
WON'T OR C'T WRITE A LR1 (T5 2+ LIMIT$
ON "T1 !Y'RE V GD AT PO9T+ Y 9 ! DIREC;N
( LAWY]S :O W EI D "W = FREE 9 "S
SITUA;NS OR :O W ASSI/ Y ) GETT+ LEGAL
AID J TO WRITE A LR4 ,I'VE D"O ? )
ORGANISA;NS S* Z ,/UD5T ,F9.E4 ,I'VE S"\
LEGAL HELP TO WRITE A LR & S5D !M T LR &
BASICALLY FILE A LR 2F CLAIM4 ,S1 :AT Y
C D !N1 IS ACTUALLY FILE ? LR & Y'RE
ESS5TIALLY SAY+ Y W MAKE A CLAIM4 ,T'S N
LEGALLY B9D+1 Y DON'T "E H TO MAKE A
CLAIM1 B :AT Y'RE DO+ ) T LR 2F AC;N1 IS
Y'RE /AT+ 9T5T TO1 9 ! 5D1 TAKE LEGAL
AC;N4 ,T R1LLY T5DS TO MAKE P V N]V\S 2C
C]TA9LY ) ?+S L A3ESSIBLE COMMUNICA;N1
WE H A FAIRLY CLE>-CUT "R TO A3ESS T4
,MO/ ( ^! ORGANISA;NS1 "PICUL>LY L>GE
"OS & "PICUL>LY GOV]N;TAL "OS1 "K T
!Y'RE N GO+ TO 2 ON ! W9N+ SIDE4 ,S1 !Y
W (T5 RESOLVE ! ISSUE 2F GO+ TO C\RT4 ,!
                WID] _W              #BD
GD NEWS IS1 X'S M* EASI] = !M & M* EASI]
= Y TOO4
  ,ALW SAVE EMAILS4 ,? IS :Y ,I SD TO
,T9A TO TRY TO D ? COMMUNICA;N "? WRIT+4
,"!'S NO EVID;E IF Y J H A 3V]SA;N4 ,IF
Y PUT ^! REQUE/S 9 WRIT+1 X %[S T Y'VE
MADE ^! REQUE/S OV] ;X AM.T ( "T & X %[S
T Y %[$ WILL+;S TO RESOLVE ? 9 A MANN] T
WDN'T 9VOLVE LEGAL AC;N4 ,T'S R1LLY
IMPORTANT TOO 2C MO/ ( ! "T1 IF Y G TO
C\RT /RAI<T AWAY1 NO-"O'S GO+ TO TAKE Y
S]I\SLY4
  ,S1 :5 ,I'M />T+ ^! K9D ( CAMPAIGNS1
,I'LL MAKE A NEW FOLD] ON MY EMAIL & ,I
D H A FOLD]1 UNSURPRIS+LY1 CALL$ ,/UD5T
,F9.E1 = EXAMPLE1 & E EMAIL ,I S5D TO
,/UD5T ,F9.E & E EMAIL ,I RCV F !M GETS
PUT 9 T FOLD]4 ,Y C USE RULES 9 ,\TLOOK
TO D T = Y4
  ,MAYBE !Y'LL SAY1 8,ABSOLUTELY10 & S5D
Y ,BRL & Y N"E H TO WORRY AB T AG1 B X
DOES M1N T IF !Y DON'T1 A LOT ( ! "W (
GA!R+ T 9=MA;N HAS ALR BE5 D"O4 ,"O ( !
R1SONS :Y WE DON'T TAKE ?+S FUR!R IS T
X'S J EXHAU/+ TO 3/ANTLY H TO FI<T B (T5
X'S 2C "EY?+ IS 9 S M* *AOS & WE DON'T
                WID] _W              #BE
"K ": TO F9D ALL ! EMAILS & X'S GO+ TO
TAKE S M* "T4
  ,I'VE AL GOT TO ! /AGE ": ,I TRACK ?+S
9 SPR1D%EETS1 IF ,I'M FEEL+ R1LLY ANGRY
AB A "PICUL> NE$ = ,BRL4 ,? T5DS TO 2 M*
M ) ?+S L ,,NHS COMMUNICA;N1 C\NCILS4 ,I
MAKE A V SIMPLE SPR1D%EET1 ,I PUT D[N :O
,I'M D1L+ )1 :AT DATE ,I F/ R1*$ \1 :AT
,I SPECIFICALLY ASK$1 J A BRIEF S5T;E1
:5 ,I RCVD A RESPONSE1 :AT T RESPONSE
WAS1 :O ! RESPONSE 0 F4 ,!N IF ,I DID
SP1K TO "S"O1 ON ! PH"O1 ,I'LL ALW ASK =
A "N & IF !Y DON'T PROVIDE "O1 T'S
3C]N+4 ,I'LL NOTE D[N ! "N & AL :AT "T
,I MADE ! CALL 2C !N ,I H T EXTRA LEVEL
( DETAIL S IF Y D H TO TAKE LEGAL AC;N &
A YE> D[N ! L9E !Y ASK Y :O Y SPOKE TO &
:51 Y MI<T NORMALLY SAY Y'VE NO IDEA &
WON'T 2 ABLE TO REMEMB] AF T M* "T HAS
PASS$1 B IF Y H ALL T RECORD$1 ! 9=MA;N
IS "! AT YR F+]PR9TS4 ,X IS UNFAIR T WE
MI<T H TO D ?1 WE %DN'T H TO D ?1 B !
TRU? IS T WE D H TO D ? & BY TRACK+ X1 X
DOES M1N T :5 X COMES TO POT5TIALLY D1L+
) AN ADVOCACY SITUA;N1 X'S A LOT SMOO!R
?AN X WD H BE5 O!RWISE4
                WID] _W              #BF
  ,I'M TALK+ V SPECIFICALLY AB ,BRL "H &
GETT+ A3ESS TO ,BRL IS YR "R "U S"EAL
PIECES ( LEGISLA;N1 ! ,A3ESSIBLE ,9=MA;N
,/&>D = ! ,,NHS1 ! ,EQUAL;Y ,ACT1
SLI<TLY LESS = ! NEW ,PUBLIC ,SECTOR
,DIGITAL ,A3ESSIBIL;Y ,REGULA;NS4 ,T
R1LLY APPLIES TO ONL9E 3T5T & "!'S NO
R1L 3S5SUS ON IF T APPLIES TO ?9KS L
PROVID+ A ,,BRF4 ,T'S A V GREY >EA T AT
! MO;T & WE'RE / "W+ \ :AT T LAW M1NS 9
PRACTICE & H[ WE'RE GO+ TO D1L ) T & ?
IS "S?+ T LOTS & LOTS ( P 9 ! ADVOCACY
SPACE >E DO+ LOTS ( "W ON4 ,C]TA9LY !
,A3ESSIBLE ,9=MA;N ,/&>D & ! ,EQUAL;Y
,ACT /ATE T Y H A "R TO ,BRL4 ,X IS YR
"R TO USE ^? LAWS & TO REQUE/ X4 ,N"E
FEEL GUILTY = WANT+ 9=MA;N4 ,9=MA;N
A3ESS IS S IMPORTANT4 ,"S"TS WE'RE SC>$
TO SP1K UP B MY ADVICE IS TO ALW />T (F
BY TRY+ TO 2 NICE1 TRY TO BUILD POSITIVE
RELA;N%IPS & R1LLY TAKE X Z F> Z Y ?9K Y
H ! 5]GY = & IF Y C F9D A T1M1 F9D T
T1M4
  ,I'M GO+ TO G N[ TO SEE IF ANY"O HAS
"QS4
  ,B5 ,MU/ILL-,ROSE3 ,WE'VE _H A C\PLE (
                WID] _W              #BG
P JO9 S9CE WE LA/ W5T TO "QS4 ,P C RAISE
_! H& = ANY "QS & !N ,I'LL BR+ Y IN4 ,WE
_H A COM;T 9 ! *AT E>LI] F ,MAT!W 9
RELA;N TO LRS V]SUS EMAILS & HE PO9TS \
T Y CD S5D A LR 9 ! PO/1 MAYBE US+ "S?+
L ,RECORD$ ,DELIV]Y1 IF EMAIL ISN'T AN
OP;N4
  ,I H A "Q B !N WE'RE GO+ TO COME TO
,ALAN ,DYTE & !N ,T9A HAS ANO!R COM;T4
  ,Y T\*$ BRIEFLY ON DIGITAL A3ESSIBIL;Y
B Z A HI< LEVEL OV]VIEW1 LET'S SAY T
,I'VE 5C.T]$ A WEBSITE T ,I ?9K IS
9A3ESSIBLE1 :AT C ,I D TO TRY & RESOLVE
T 9 AN ADVOCACY ROLE & MAYBE 9 A LEGAL
3TEXT Z WELL8 ,( C\RSE1 WE >E TALK+ AB
,BRL "H B WE %D REMEMB] T ACTUALLY A
WEBSITE NE$S TO "W ) A SCRE5 R1D] 2F WE
C R1D X ON \R ,BRL 4PLAYS4
  ,HOLLY ,SCOTT-,G>DN]3 ,YES1 & ,I ?9K
"PICUL>LY = D1F-BL P1 ": !Y'LL 2 A3ESS+
! COMPUT]4 ,"! >E S"EAL ?+S Y C D4 ,S1
AG1 ,I WD EMAIL ! WEB DEVELOP] & X R1LLY
DEP5DS :O X IS4 ,I'VE _H SU3ESS ) V
SMALL WEBSITES4 ,I'M A BOOK BLO7] S ,I
GET S5T BOOKS BY PUBLI%]S4 ,I R1D !M 9
ADV.E ( PUBLICA;N 9 EX*ANGE = WRIT+
                WID] _W              #BH
REVIEWS & "O ( ! WEBSITES T ,I REVIEW
ON1 Y'VE GOT TO RATE ! BOOK \ ( FIVE />S
& ,I CDN'T CLICK ON ! />S 2C !Y 7 J
PICTURES4 ,I EMAIL$ ! DEVELOP]1 X'S A V
SMALL T1M & ,I EXPLA9$ T ,I'M A BL P]SON
US+ ASSI/IVE TE*NOLOGY & PO9T$ \ ! BIT T
,I CDN'T USE4 ,IF X'S ONLY A SMALL "P (
! WEBSITE1 ALW TELL !M 9 :AT SITUA;N Y
C'T D :AT & :AT HAPP5S4 ,S ,I WD SAY =
EXAMPLE T MY SCRE5 R1D] DOESN'T EV5 R1D
\ T "! >E />S TO CLICK ON1 ,I "K ,I NE$
TO GIVE ! RAT+ & ,I C'T SUBMIT ! REVIEW
)\T X4 ,)9 A WEEK X 0 FIX$4 ,I _H ?
R1LLY NICE 9T]AC;N ) !M & ,I ?9K X
BUILDS A R1LLY POSITIVE RELA;N%IP 2T ME
& !M 2C ,I DID !N PUT ON SOCIAL M$IA
AFWS A GD REVIEW & TA7$ !M1 T X 0 S GD
TO SEE !M PRIORITIS+ A3ESSIBIL;Y & T !Y
TOOK MY "Q R1LLY S]I\SLY4
  ,I ALW SU7E/ A M FRLY & OP5 APPROA* TO
/>T )4 ,I H SLI<TLY LESS PATI;E :5 X'S A
BIG ORGANISA;N & ,I H ABSOLUTELY NO
PATI;E :5 X'S ! PUBLIC SECTOR 2C !Y'VE
"KN = TWO YE>S T BY ,SEPTEMB] #BJBJ1
9=MA;N _H TO 2 A3ESSIBLE4 ,T COMES "U !
,PUBLIC ,SECTOR ,DIGITAL ,A3ESSIBIL;Y
                WID] _W              #BI
GUIDEL9ES4 ,ANY PUBLIC SECTOR WEBSITES &
APPS %D 2 A3ESSIBLE4 ,!Y H TO H AN
A3ESSIBIL;Y /ATE;T & X'S R1LLY 9T]E/+ IF
Y R1D "S ( ^!4 ,!Y'LL CLAIM 4PROPOR;NATE
BURD54 ,N[1 Y / ABSOLUTELY C *ALL5GE !M
ON T 2C C]TA9 ?+S >E BLATANTLY N A
4PROPOR;NATE BURD54 ,!Y'RE J LAZY4
  ,S1 IF X'S PUBLIC SECTOR1 AG1 ,I COME
BACK TO ! ,,RNIB B ,I ONLY COME BACK TO
!M V /R;GLY 9 ? "O 2C !Y'RE DO+ A LOT (
"W >.D ? AT ! MO;T4 ,T'S A BIG >EA T
!Y'RE "W+ & ,I "K T !Y WD 2 V GRATE;L TO
HE> ": X'S FAIL+1 EV5 IF !Y C'T TAKE UP
YR CASE 9DIVIDUALLY1 !Y NE$ TO "K ?4
  ,X'S AL WOR? M5;N+ ,WEB ,A3ESSIBIL;Y
GUIDEL9ES4 ,X'S N YR JOB NECESS>ILY TO
TALK !M "? X & IF Y DON'T H A TE*NICAL
BACKGR.D1 Y'RE N GO+ TO "K H[ B J PO9T+
!M 9 T DIREC;N & ADVIS+ T !Y C 3SULT )
AN A3ESSIBIL;Y PR(ES.NAL & DEVELOP]S :O
H EXP]I;E 9 A3ESS4
  ,S1 ,I WD G "? ? EMAIL APPROA* TO />T
)4 ,X C 2 DI6ICULT 2C EMAIL ADDRESSES
>5'T ALW EASY TO GET HOLD ( S "S"TS Y D
H TO G D[N ! SOCIAL M$IA R\TE & PO/ "S?+
ON _! ,FACEBOOK PAGE OR TAG !M ON
                WID] _W              #CJ
,TWITT]1 PURELY 2C Y C'T ACTUALLY *AT )
!M O!RWISE4
  ,IF !Y IGNORE ME1 ,I W MAYBE MESSAGE
!M AG4 ,X GETS COMPLICAT$ 2C WEBSITES C
2 BAS$ 9 DI6]5T C.TRIES & X C 2 DI6ICULT
F9D+ \ :O HAS RESPONSIBIL;Y = :AT B Y C
!N TAKE ?+S D[N ! LEGAL R\TE & R1* \ TO
A LAWY]4 ,I WD R1* \ TO A LAWY] :O HAS
EXP]I;E 9 4ABIL;Y "RS 2C EV5 N[1 "!'S /
A LOT ( 3FU.N >.D DIGITAL A3ESSIBIL;Y4
,:5 ! ,,DDA "<,4ABIL;Y ,4CRIM9A;N ,ACT
#AIIE"> CAME 9TO =CE1 P W]5'T ONL9E Z
M*4 ,OBVI\SLY :5 ! ,EQUAL;Y ,ACT #BJAJ
CAME 9TO =CE1 ! PREVAL;E ( ONL9E
COMMUNICA;N _H GR[N1 B EV5 9 ! LA/ #AA
YE>S1 S M* HAS *ANG$ 9 H[ WE D BUSI;S &
H[ WE USE WEBSITES1 S X'S WOR? HAV+ A
LAWY] :O R1LLY HAS EXP]I;E 9 ?4
  ,B5 ,MU/ILL-,ROSE3 ,GRT ADVICE1 ?ANK
Y4 ,S WE'RE GO+ TO COME TO ,ALAN ,DYTE
F/ & !N ,T9A4
  ,ALAN ,DYTE3 ,"S?+ HAPP5$ TD 9 ,BRI/OL
: ,I F.D V ODD4 ,! LOCAL EYE HOSPITAL
S5T \ A SURVEY TO ALL BL P1 TELL+ !M !Y
7 GO+ TO RAISE ! APPO9T;TS ON A DIGITAL
=M S T P CD D1L ) _! APPO9T;TS ON ! PH"O
                WID] _W              #CA
OR "S?+ L T4 ,!Y GAVE U LOTS ( 9=MA;N AB
H[ WE CD D X B ! ^W ,BRL 0 N 9 ! LR AT
ALL4 ,!Y N"E (F]$ ,BRL4 ,S1 ,I GOT ON TO
! P]SON :O S5T \ ! LR & ASK$ H[ !Y S5T \
? =M 2C ,I F9D X DI6ICULT TO WRITE 9 X4
,!Y SD ! =M 0 S5T \ Z A PDF FILE & S Y
WON'T 2 ABLE TO WRITE 9 X4 ,X'S 2+ *ECK$
ON N[ B ,I F9D X ODD TD T "S?+ L A BIG
HOSPITAL 9 ,BRI/OL >E S5D+ \ =MS
SPECIFICALLY TO BL P & >E N EV5 ?9K+
,BRL1 LET AL"O (F]+ X4
  ,HOLLY ,SCOTT-,G>DN]3 ,YES1 ,I DON'T
ACTUALLY F9D ? ODD AT ALL1 UN=TUNATELY4
,? IS CLE>LY A MASSIVE ISSUE 2C1 AG1 X'S
,,NHS S X WD COME "U ! ,A3ESSIBIL;Y
,9=MA;N ,/&>D1 AL POSSIBLY ! ,EQUAL;Y
,ACT4 ,IF X'S A PDF & X'S J BE5 S5T \1
IF X'S ON ! WEB1 X CD EV5 COME "U PUBLIC
SECTOR REGULA;NS4 ,IF !Y RESOLVE X ) Y
BAS$ ON YR 3TACT1 T'S F9E B IF !Y DON'T1
,I WD REF] ? ON TO ! ,,RNIB & LOOK AT !
,,RNIB TOOL KIT = ! ,A3ESSIBLE ,9=MA;N
,/&>D 2C Y C SC>E !M ) T Z WELL4
  ,Y %D G D[N T R\TE 2C :IL/ "! >E WAYS
( *ALL5G+ ! PUBLIC SECTOR ,DIGITAL
,A3ESSIBIL;Y ,REGULA;NS1 X 5DS UP Z GO+
                WID] _W              #CB
TO ,EQUAL;Y & ,HUMAN ,"RS & _! WEBSITE
DOESN'T ACTUALLY COMPLY ) X4 ,S1 !Y'RE !
5=CE;T BODY & !Y DON'T COMPLY ) !
LEGISLA;N !Y'RE SUPPOS$ TO 5=CE4 ,N[1 ,I
DID HE> "S?+ AB ! ;,,GDS :O >E PRETTY GD
& X'S WOR? R1*+ \ TO !M B1 AG1 IF !Y C'T
RESOLVE X1 !Y W S5D X TO ! ,EQUAL;Y
,ADVISORY ,SUPPORT ,S]VICE :O DON'T
COMPLY4 ,X R1LLY BEGS ! "Q H[ IS ? GO+
TO 2 5=C$ :5 ! 5=CE;T BODY DOESN'T
COMPLY B T'S A :OLE O!R 3C]N4
  ,B5 ,MU/ILL-,ROSE3 ,! WOND];L _W (
BL;S & ADVOCACY4
  ,HOLLY ,SCOTT-,G>DN]3 ,OH1 YES4
  ,B5 ,MU/ILL-,ROSE3 ,WE'RE GO+ TO COME
TO ,T9A1 NO O!R H&S AF ,T9A4 ,X'S AL
WOR? PO9T+ \ T WE'RE HAPPY TO TAKE "QS B
AL :AT >E YR ADVOCACY W9S8 ,:AT H Y D"O
T HAS "W$ \ WELL = Y8 ,I'M SURE "! >E
PL5TY ( O!RS :O H EXP]I;E 9 ?4 ,WE ALL
K9D ( H TO 2 ADVOCATES TO A C]TA9 EXT5T
\ ( NECESS;Y4
  ,T9A3 ,X'S ACTUALLY MY HUSB&4
  ,IAN3 ,WE _H "S CORRESPOND;E ) ! TAX
(FICE & X SD IF Y WANT$ ? 9 ,BRL1 PL1SE
REQUE/ X4 ,I 3TACT$ ! TAX (FICE & ASK$ =
                WID] _W              #CC
! CORRESPOND;E 9 ,BRL4 ,!Y SD1 8,:AT IS
,BRL80 ,!N !Y SD1 8,WE C'T D X 9 ,BRL40
,S ,I ADVIS$ !M T _! L1FLET SAYS ,I C
REQUE/ X4 ,!Y SD1 8,Y C REQUE/ X B :AT
IS ,BRL80
  ,HOLLY ,SCOTT-,G>DN]3 ,YES1 ,I'VE COME
ACR ? ": P DON'T EV5 "K :AT ,BRL IS &
X'S V FRU/RAT+4 ,I H A C]TA9 LEVEL (
PATI;E 9 "S SITUA;NS B OBVI\SLY NO
PATI;E :5 X COMES TO ,,HMRC4
  ,IAN3 ,) ! HOSPITAL1 ,T9A'S EYE CL9IC
IS ! ONLY "O :O DOESN'T WRITE 9 ,BRL OR
3TACT H] BY PH"O1 !Y ALW D X BY PR9T1 E
"T4 ,WE GOT ONTO ! ,H1L?WAT* P & ,I
2LIEVE N[ !Y >E GO+ TO D X 9 ,BRL4
  ,T9A3 ,& ,I SU7E/ TO ,ALAN :O'S J BE5
ASK+ A "Q AB ? ?+ ) ,BRI/OL1 F9D \ :O 8
LOCAL ,H1L?WAT* P >E 2C !Y MI<T 2 ABLE
TO HELP4
  ,IAN3 ,! R1SON 2H IS WE'VE BE5 TOLD T
!Y'RE N V BIG B !Y'VE GOT TEE? & !Y D
GET ?+S D"O4
  ,B5 ,MU/ILL-,ROSE3 ,?ANKS = T1 GRT
TIPS4 ,FOLA HAS PUT "S?+ 9 ! *AT >.D
,BIG ,HACK : IS A PROJECT T ,SCOPE H BE5
"W+ ON4 ,BIG ,HACK H BE5 COLLABORAT+ )
                WID] _W              #CD
;,,GDS TO PROVIDE A ,,FAQ1 ,FREQU5TLY
,ASK$ ,"QS1 %EET >.D H[ TO *ALL5GE
WEBSITE A3ESSIBIL;Y4 ,WE'LL PUT T 9 !
H&\T Z WELL4
  ,WE D H ANO!R H&1 WE H ,DAVE
,WILLIAMS1 ,BRAILLI/S ,F.DA;N *AIR4
  ,DAVE ,WILLIAMS3 ,I J WANT TO REASSURE
,IAN T ,,HMRC D 9DE$ S5D 9=MA;N \ 9 ,BRL
& X'S UN=TUNATE T OBVI\SLY ! P]SON Y
SPOKE ) 0 UNAW>E ( T4 ,TD ,I RCVD MY TAX
CODE = ! COM+ TAX YE>4 ,I GET ALL !
EXCIT+ LRS4 ,X 0 9 ,BRL & ,I H AL RCVD
O!R LRS F ,,HMRC 9 ,BRL & !Y H AN
,A3ESSIBLE ,M$IA ,UNIT : ,I 2LIEVE IS 9
,SCOTL& :O PRODUCE _! ,BRL = !M4 ,S1 IF
! P]SON T Y'VE GOT ON ! 5D ( ! PH"O IS
UNAW>E1 T MI<T 2 M A TRA9+ ISSUE OR AN
9T]NAL COMMUNICA;N ISSUE R ?AN ! FACT T
!Y DON'T D X 2C !Y C]TA9LY D4 ,S1 D
P]SI/ & TRY TO GET YR 5QUIRY ESCALAT$ TO
"SBODY M S5IOR )9 ! ORGANISA;N4
  ,HOLLY ,SCOTT-,G>DN]3 ,T'S DEF9ITELY
GD TO "K4 ,I ?9K YR PO9T AB ASK+ "S"TS
TO ESCALATE X TO "S"O A BIT HI<] UP1 T C
(T5 HELP & Y D H ! "R TO T4 ,I ?9K "S"TS
WE C FEEL A BIT UNCOM=TABLE ASK+ =
                WID] _W              #CE
"S"O'S SUP]IOR B ? IS YR "R TO A3ESS TO
9=MA;N4
  ,B5 ,MU/ILL-,ROSE3 ,WE'VE PROBABLY GOT
"T = MAYBE "O M COM;T OR "Q4 ,:ILE WE
WAIT1 X'S PROBABLY WOR? AL PO9T+ \1 Y
MI<T WOND] :Y Y WD WANT ^! LRS 9 ,BRL :5
Y C J USE YR ,SEE+ ,,AI OR ,OP5,BOOK OR
,OMNI,PAGE TO SCAN /UFF IN1 B ACTUALLY =
/UFF T HAS IMPORTANT NUMB]S ON !M1 L
,,ID,'S ": Y'VE GOT A MIXTURE ( LRS &
NUMB]S1 ALL X TAKES IS = ! SCANN+ SOLU;N
T Y'RE US+ TO GET "O ( ^? "*S WR;G & !N
! :OLE ?+ IS USE.S4 ,I _H ? :5 ,I F/
MOV$ 9TO MY FLAT ON MY [N & ,I DECID$ TO
TRY TO G COMPLETELY PAP].S4 ,T DIDN'T "W
S ,I SD S5D ME PAP] IF Y H TO4 ,I GOT
/UFF ON PAP] & TRI$ SCANN+ X4 ,I _H
LOADS ( PROBLEMS ) NUMB]S1 ! SCANN+
WASN'T "W+ AT ALL & ,I F.D T EV5 ?\< MY
,BRL R1D+ ISN'T T GD1 X'S GD 5\<1 ,I C'T
R1D QKLY1 B EV5 = ME X 0 / A LOT EASI]
TO GET ! /UFF 9 ,BRL ?AN X 0 TO GET X 9
PR9T & !N SCAN X IN4 ,S T'S "S?+ WOR?
?9K+ AB4
  ,HOLLY ,SCOTT-,G>DN]3 ,YES1 & ,I ?9K
X'S WOR? M5;N+ T AL? ,,OCR "<OPTICAL "*
                WID] _W              #CF
RECOGNI;N"> APPS >E GETT+ M* BETT]1
"PICUL>LY IF Y'RE TRY+ TO H&LE A TABLE
OR "S?+1 T C (T5 GET R1LLY PULL$ \ (
ORD]4 ,UN.S ,I R1LLY "K ! QUAL;Y ( !
S(TW>E1 ,I WDN'T RELY ON AN ,,OCR APP TO
R1D A TABLE ( 9=MA;N : CD POT5TIALLY 2 V
IMPORTANT4
  ,B5 ,MU/ILL-,ROSE3 ,YES4 EXACTLY4 ,EV5
?+S L PO/CODES1 "O MISPLAC$ "*1 S* Z Z]O
V]SUS ! LR ,O1 TYPE ( ?+4
  ,WE'RE GO+ TO SQUEEZE 9 ,ALAN ,?ORPE4
  ,ALAN ,?ORPE3 ,X'S M A COM;T AB HAV+
SIGNS & ?+S PRODUC$ = TOILETS & HOTEL
ROOMS & S ON4 ,": D WE PUT ^? SIGNS8 ,I
PRODUCE TACTILE MAPS & TALK TO COMPANIES
ALL ! "T1 B ": D WE PUT !M8 ,I'M #F'#D0
B TO PUT MY H& ON A DOOR1 ! ,BRL NE$S TO
2 AT A HEI<T TO SUIT ME4 ,D WE PUT X 9 !
C5TRE ( ! DOOR8 ,D WE PUT X BY ! DOOR
H&LE8 ,X'S A BIT ( A M9EFIELD B WE %D 2
ASK+ = ?4
  ,HOLLY ,SCOTT-,G>DN]3 ,YES1 X'S A
R1LLY COMPLICAT$ ISSUE 2C "! ISN'T A GD
ANSW]4 ,MY ANSW] IS T ACTUALLY "! NE$S
TO 2 A 3S5SUS4 ,I DON'T "K IF ? IS "S?+
": "! IS ACTUALLY 3S5SUS B NOBODY'S
                WID] _W              #CG
FOLL[+ ! GUIDEL9ES OR ACTUALLY ^?
GUIDEL9ES DON'T EXI/1 9 : CASE ,I WD
SU7E/ WE D H A ,BRL AU?OR;Y4 ,? IS "S?+
T %D 2 "W$ ON 2C X'S RELEVANT V M* TO
,BRL US]S & :IL/ X ISN'T ACTUALLY AB !
CODE 9 T]MS ( H[ ,BRL IS WRITT51 X IS
MASSIVELY RELEVANT TO H[ ! COMMUN;Y
A3ESSES ,BRL4 ,S1 "S K9D ( BE/ PRACTICE
NE$S TO 2 CR1T$4 ,WE H ? ) TACTILE PAV+4
,"! IS BE/ PRACTICE >.D ": TO PLACE
TACTILE PAV+1 = EXAMPLE1 & T EXI/S = A
R1SON4 ,YES1 Y C'T =CE P TO FOLL[ T &
LOTS ( P W MESS X UP1 B ACTUALLY ,I D
?9K "S SOLID GUIDEL9ES NE$ TO 2 MADE & ?
IS "S?+ ,I'VE BE5 GO+ ON AB = AGES & X'S
"S?+ ,I FEEL V1 V /R;GLY AB4
  ,B5 ,MU/ILL-,ROSE3 ,?ANKS = T1 ,ALAN4
,I ?9K T'S ALL WE'VE GOT "T = N[ S OV]
TO ,HOLLY & ,DAVE4
  ,HOLLY ,SCOTT-,G>DN]3 ,I'LL J WRAP UP
QKLY4 ,X'S BE5 GRT TALK+ "? ^!
/RATEGIES4 ,I R1LLY HOPE X HELPS "S ( Y
& ,I W 2 PRODUC+ A H&\T = ? SES.N4 ,"S (
Y MI<T H NOTIC$ T WE'RE / MISS+ A C\PLE
( SES.NS ON ! WEBSITE4 ,"! >E / "S NOTES
TO 2 PUT TGR4 ,KEEP *ECK+ \ ! M$IA PAGE1
                WID] _W              #CH
BRAILLI/S4ORG_/M$IA & "EY?+ W G UP1
RECORD+S1 H&\TS & TRANSCRIPTS4 ,ON
,?URS"D WE H \R BOOK CLUB4 ,ON ,FRI"D WE
H ! EV5T AB ! C5SUS4 ,!N NEXT ,TUES"D WE
H J A *AT AB ! ,BRL LIBR>Y4 ,"! >E /
LOTS ( ?+S HAPP5+ EV5 ?\< ? CURR5T S]IES
( ,MA/] ,CLASSES HAS N[ F9I%$1 S X ISN'T
AN 5D TO ,BRAILLI/S SES.NS4
  ,DAVE ,WILLIAMS3 ,WE W LET Y "K "? !
NEWSLR :5 T EXTRA MAT]IAL IS UPLOAD$ TO
! WEBSITE & AL IF Y H SU7ES;NS ( ,MA/]
,CLASSES T Y'D L U TO RUN 9 ! FUTURE1
PL1SE WRITE TO HELP@ABRAILLI/S4ORG4
  ,I J WANT$ TO PICK UP V QKLY ON
,ALAN'S "Q AB ": D Y PUT ! ,BRL SIGN &
"! ISN'T AN (FICIAL BUILD+ REGULA;N OR
GUID.E ON ?1 B TO ME ! LOGICAL PLACE ":
Y WD PUT ,BRL SIGNAGE IS A PLACE ": Y WD
4COV] X NATURALLY ) YR H&S1 S NE> ! DOOR
H&LE WD 2 MY PREF];E & ,I "K "S
COMPANIES ALR D T4
  ,?ANK Y1 ,HOLLY1 = ^! ,MA/] ,CLASS
SES.NS1 EXCELL5T JOB TN & "?\T ! S]IES4
,WE H R1LLY APPRECIAT$ HAV+ Y & ,I HOPE
Y'RE N GO+ TO 4APPE> & Y'LL / 2 >.D !
,BRAILLI/S L;G 9TO ! FUTURE4
                WID] _W              #CI
  ,?ANK Y1 "EYBODY1 = YR ATT5D.E &
FE$BACK & "PICIPA;N & GRT "QS4 ,"! WD 2
NO PO9T1 ( C\RSE1 7 X N = ALL ( Y1 S
?ANK Y V M*4 ,D %>E ! RES\RCES T WE MAKE
AVAILABLE "? ! ,BRAILLI/S WEBSITE & /AY
TUN$ TO ! NEWSLR = FUTURE EV5TS & /AY 9
T\*4
  ,F ALL ( U ON ! T1M1 ?ANK Y V M* TO
,B5 :O ,I ?9K HAS PRETTY M* MOD]AT$ ALL
( ^! SES.NS & AL ?ANK Y TO ,MAT!W :O'S
(T5 BE5 "! 9 ! BACKGR.D ) 8 EXP]TISE Z
WELL4
  ,?ANKS1 "EYBODY1 TAKE C>E & /AY TUN$4
,KEEP ADVOCAT+ = ,BRL4 ,BYE = N[4
              "33333333333