Apologies for Masterclass Registration Issues

We wish to apologise to anyone who received a “registration closed” error whilst attempting to register for our Computer Braille Masterclass last week.

During the weekend of 18 September, Zoom introduced a new feature to limit the maximum number of registrants for a meeting. This appears to have been toggled on for all meetings by default, with a limit equivalent to the maximum number of participants allowed on the host account. Since not everyone attends every session, there are more people registered for our Masterclasses than the maximum number of allowed participants, and hence no further registrations were being accepted. Unfortunately, however, Zoom did not inform us of this change and we only identified the issue yesterday afternoon.

We have now reverted the change and disabled registration limits for our Masterclasses. We have subsequently tested the registration page and everything appears to be working as normal again.

We will publish the recording of the Computer Braille Masterclass no later than Monday 4 October 2021, and would encourage everyone who was unable to register to visit the Media page or subscribe to the Braillecast podcast to obtain this recording.

Once again, please accept our sincere apologies for the inconvenience caused, and rest assured that we are doing everything in our power to ensure that such problems do not occur again in the future.